We’re really pleased to be able to re-open and we want to be able to stay open, so we’re introducing new measures to help keep everyone safe. We are committed to taking the appropriate precautions across all our offices, in line with government advice and recommendation, to ensure the safety of both our clients and staff.
We have taken our time to ensure we put the right protections in place for our staff and our clients. It is our belief that expectations will be changed for the long term. We have elected to install permanent screens on all our reception areas. We think the result looks great, keeps everyone safe and doesn’t get in the way of a conversation.
We’ll be taking contact details from customers, visitors and staff, plus the times they are on the premises. These will need to be kept for 21 days and, if asked, we will provide them to NHS Test and Trace.
Please be reassured that your information will be storedsecurely, in line with data protection laws, and will not beshared with anyone else. We will also not use your data foranything else like marketing.
We are doing this to help reduce the risk of any localoutbreak – by sharing your information NHS Test and Trace
can quickly identify people who have come into contact with someone who has tested positive for COVID-19 and
ask them to take the necessary precautions.
The situation is changing regularly, and we at Wosskow Brown have well prepared systems in place meaning our staff can continue to support their clients, regardless of where they are working from.
Whilst our offices are open for you to pop in, please consider the alternative options we are also able to provide:
- Give us a call – Our expert and friendly staff are waiting to help you , please call us on 0114 256 1560 or 01226 212345
- Talk to us online – You can email any member of our team directly or via our online contact page
- Book an appointment via video link – If you would prefer to have your appointment via video, let the team member you want to speak to know and they can arrange this for you
- Our Client Care Team are always happy to help find the answers to your questions, and can put you in touch with the right person – Email them at: client.care@wosskowbrown.co.uk
We pride ourselves on our standard of client care and reassure you that our dedicated team will continue to do whatever they can to ensure you get the service and advice you deserve from us, even under these challenging circumstances.
We’re helping our customers get back to the things they love.
Any difficulties or questions at all, please do not hesitate to contact us!
Team WB
Frequantly Asked Questions
Can I come in if I don’t want to give you my details?
Although this is voluntary, we’re encouraging customers and visitors to share their details in order to support NHS Test and Trace. Your information will only be used where necessary to help stop the spread of COVID-19. You can opt out.
What will you do with the data?
In line with guidance issued by the government, we will keep your details for 21 days. We will only share them with NHS Test and Trace, if asked, in the event of a potential outbreak linked to our offices. After 21 days we will destroy your details. It will not be used for marketing or other purposes.
Why are you doing this?
We are doing this to help reduce the risk of a local outbreak of coronavirus and in line with government guidance. We want to do everything we can to protect our staff, customers/visitors and the wider community.
Will you keep my data secure?
All businesses that take personal information must comply with relevant data protection law.