Privacy Policy

  1. Data Protection and our Privacy Policy
    • The Firm takes data protection seriously and safeguarding the privacy of our website visitors is important to us. This privacy policy explains how we use any personal information we may collect when you visit the website. It also explains our use of cookies and tells you how to contact us if you have any queries about how we use your personal information. In using the Website or by registering for any of the specific services we offer through it you are indicating that you understand and accept that your personal information may be used by us in the manner described below. We are registered as a Data Controller with the Information Commissioner (ICO) – registration number Z9447896.
    • The types of personal data that we process are listed under our registration records. All information that we hold concerning you as an individual will be held and processed by us strictly in accordance with the provisions of the Data Protection Regulations. You may raise any query that you have with regard to your confidentiality, privacy and data protection with our Data Protection Officer at our registered address. You also have the right to lodge a complaint with the ICO in the event that you believe we have mishandled your personal data. Please see the ICO’s website for details of their complaints handling process. https://ico.org.uk/for-the-public/.
    • The information we collect may include some personal information, such as your name, contact information, IP addresses, Live Chat Messages, telephone conversations, product and service selections and orders or other things that identify you individually. Generally, we may collect information about you in the following manner:
      • you may provide your personal information to us via chat, email or other written correspondence, telephone calls, web based forms, or other means;
      • we use automated technical means to collect information about all website visitors for example by use of cookies.
    • Links with other websites
      • This Privacy Policy only relates to this Website. Any links from the Website to other websites are provided merely for your convenience and do not imply endorsement by us of the content or provider or the way that your personal data is managed.
    • Information collected and how we use it
      • When you access or sign up to any of the Firm’s services including newsletters, bulletins, competitions, webinars etc., we may collect and process personal information such as your name, address, telephone number, email address, IP address and other information relating to you.
      • We will store and use your personal information for purposes such as administering and maintaining our relationship with you; providing services or information requested by you; providing you with further information about our products and services; and for auditing usage of the Website. Your information will not normally be disclosed to third parties except where that is necessary for fulfilment of our obligations to you or we are obliged or permitted to do so by law.
    • Please note that when you make an enquiry with us either by email or telephone we may keep a record of the information that is supplied. We will store this data securely on our system and in line with our retention policy. This also applies to any Live Chat service which we use to handle customer enquiries in real time. We store this information so that we may monitor the quality of services that we provide and also to assist in dealing with any further additional enquiries that we may receive from you.
    • Marketing
      • Some forms on our website also include a check box asking you for permission for us to add you to our mailing list. This is an opt-in mailing list and your personal information will be used solely by us. Under no circumstances will your personal information be sold or used by any other organisation. If you change your mind and prefer not to receive such promotional material, please notify us by sending an email to info@wosskowbrown.co.uk
    • Security
      • All information you provide to us is stored on our highly secure servers that are managed 24/7 and is not transferred outside the European Economic Area (“EEA”). We have policies and technical measures in place to safeguard and protect your personal information against unauthorised access, accidental loss, improper use and disclosure. However, you should be aware that the internet is not secure and though we will do our best to protect your personal information the transmission of your data to us is done so at your own risk.
    • How we use Cookies
      • Like many other websites, our website uses cookies. One of the reasons we use cookies is to help us review how customers use our site and the success of our marketing campaigns. This means we can make informed decisions about improvements to the site and get a good understanding of the kind of content our customers like to access.
      • Cookies are small text files placed on your computer when you visit our site. While they allow us to see patterns in customer behaviour, they do not allow us to identify you specifically.
      • When you visit our site, you will be briefly informed of what cookies are and how you can manage them. You will also be made aware that if you continue to use the site you are agreeing to the use of cookies. If you choose to disable the cookies, the majority of the site will work as normal. However, without information on how people use our site, it is harder for us to make improvements and tailor our service to your needs.

The Cookies That We Use

Session Cookies

These cookies are essential for the website to function and will be set regardless of whether you allow other cookies. These cookies are not stored on your computer and will be deleted when you close your web browser.

Cookie description Purpose Linked to individual user data? First or third party
Session Cookie* Used to anonymously identify the site visitor during a session to enable application session state. This cookie is not linked to user data or used for tracking purposes. No First party

* These cookies are essential for the website to function and will be set regardless of whether you allow us to place other cookies.

Functionality Cookies

The functionality cookies that we use allow us to monitor patterns of traffic on our website, accurately measure the success of our marketing campaigns and allow you to interact with social media while on our site. These cookies are stored on your computer and will expire after a set period of time.

Cookie description Purpose Linked to individual user data? First or third party
Referrer tracking cookie Allows us to see if a user has found the site through one of our marketing campaigns. It is not linked to any data that allows us to identify users individually. No First party
Google Analytics Collect anonymous information about how visitors use our website. Allows us to identify trends, popular types of content and make informed decisions on how to improve the site. It is not linked to any data that allows us to identify users individually. No Third party
Marketing Cookies (includes doubleclick.net, atdmt.com, Visual Website Optimiser, and ad.yieldmanager.com) Collect information about how visitors interact with our website and our marketing campaigns. No Third party
Social media cookies (includes Twitter, Facebook,) Allows users to interact with social media through our website. No Third party
ResponseTap cookies These cookies are used to help ResponseTap collect information about how visitors use our website. We use the information gathered to compile reports that help us to understand how people interact with our business. The cookies store unique identifiers that allow ResponseTap to track a visitors progress through our website over time. No Third party

 

How To Delete Cookies

If you don’t want us to use cookies when you use our website, you can adjust your internet browser settings not to accept cookies. Your web browser’s help function should tell you how to do this. Alternatively, you can find information about how to do this for all the commonly used internet browsers on the website: http://www.aboutcookies.org/default.aspx.

This website will also explain how you can delete cookies which are already stored on your device. You will have been asked to consent to our use of cookies when you first visited our website.

  • Your rights
    • You have a right of access to any personal information that the Firm may hold about you; to have any inaccurate information about you corrected and to request that we stop using your personal information for marketing purposes. Such requests should be put in writing and addressed to the Data Protection Officer. We will comply with your access rights without delay and within a month in any event. Providing you with access to the personal data we hold about you is free of charge although we may charge or refuse a request if it is deemed to be manifestly unfounded or excessive. If we refuse a request, we will tell you why and how you may complain about our decision.